For your pets’ protection, and that of others, all pets must be on a leash or in a secure pet carrier and properly controlled at all times while inside the hospital. 

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Interac/Debit cards, and cash. Payment plans are available through Humm on approved credit.

We operate exclusively by appointment so that we can care for as many pets as possible. However, acute care and emergency cases shall always receive top priority, which means that an occasional appointment delay is inevitable. We make a sincere attempt to see each client on time and appreciate your prompt arrival.  Latecomers may need to reschedule their appointment.
For your convenience, our hospital offers a medical daycare service for appointments. Drop off your pet in the morning and pick it up after work, and your pet will be taken care of and have their appointment. You will have a scheduled phone or video call with the veterinarian during the day. When you pick up your pet you will get a written appointment summary and treatment plan explained by our technician

If you are unable to keep your appointment, please call or email to cancel at least 24 hours in advance. There will be a missed appointment penalty fee applied otherwise.

Voicemail and email messages are not monitored when the clinic is closed.

The hospital is open Mon-Fri 8:30 am – 6:30 pm, and is closed on Saturday, Sunday, and statutory holidays. Doctors’ hours are by appointment only.

We recognize and value the diversity,  human rights, and self-worth of our employees and clients, and strive to treat each person with respect and dignity. 

We ask that you be respectful in all of your communication and contact with us. 

We have a zero-tolerance policy towards any harm, abuse, or threats directed towards our staff. Any conduct of this kind will be dealt with under this policy, together with applicable work, health, and safety policies, and under our duty of care and responsibility to uphold all aspects of the Ontario Human Rights Code.  

By providing a telephone number to us you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

We will respond to email communication as soon as we can. Medical questions about current patients regarding tests and procedures at another veterinary facility or unrelated to a recent visit may require a telemedicine appointment fee.

*Please allow 3-5 business days for email communication. For urgent issues, please call during hospital hours*

We may from time to time send general information by email. You may opt out of those email communications.

All pets admitted to the hospital for an elective procedure must be up to date on Rabies vaccination. Core vaccinations (Canine DHPP, Feline RCP, Ferret Distemper virus) are strongly recommended. A vaccine titre test showing acceptable antibody levels to Rabies and Core vaccines within 3 months of the surgery date is acceptable.

We require a valid Veterinarian-Patient-Client Relationship (VPCR) to prescribe medications including herbal formulas, nutritional supplements, and homeopathic remedies. A VPCR is also necessary for therapies such as photobiomodulation (laser, Phovia, and other energy medicine), rehabilitation and physical therapy, and diagnostic testing. This relationship may be initiated during in-person or virtual (telemedicine) appointments. To maintain a valid VPCR we require timely examinations and consultations, at minimum once every 12 months.

We often use medications compounded by a pharmacy to provide an appropriate dose or formulation for individual pets. For more information please refer to the Canadian Veterinary Medical Association’s position statement on Extra-Label Drug Use: www.canadianveterinarians.net/documents/extra-label-drug-use-eldu.

Where there is a prescription veterinary medication that has a human prescription equivalent, preference is given to the veterinary product as it has been tested for effectiveness in companion animals. We can provide a written prescription for products available at a regular or pet pharmacy for a reasonable fee.

Veterinarians are legally responsible, under the Personal Information Protection and Electronic Documents Act (PIPEDA), for protecting the privacy of the personal information they receive.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

While not all information contained in an animal’s medical record is considered personal information by PIPEDA standards, Section 17 (1) 6. in Regulation 1093 of the Veterinarians Act states that it is professional misconduct for a veterinarian to reveal: 

information concerning a client, an animal, or any professional service performed for an animal, to any person other than the client or another member treating the animal except, 

i. with the consent of the client, 

ii. if required or authorized to do so by law, 

iii. to prevent, or contribute information for the treatment of a disease or physical injury of a person, or 

iv. Revoked: O. Reg. 233/15, s. 11 (1). 

v. for the purpose of identifying, locating or notifying the apparent owner of the animal, protecting the rights of the apparent owner or enforcing applicable laws in respect of the animal, where it appears that the animal is not owned by the person presenting it for treatment. 

Toronto Integrative Animal Health veterinarians and para-veterinary staff use video and still imagery for learning and medical documentation purposes. Images and videos are also taken around the hospital to aid in client and staff education, and marketing purposes. Let us know if you prefer not to be visible in any images.

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